FAQ // QUESTIONS
Frequently Asked Questions
Ordering, shipping, returns and research-use questions, answered.
How do I place an order?
Add products to your cart and check out. The checkout shows how to send payment. Your order is confirmed once payment is received.
When will my order ship?
Orders ship within 1–2 business days of payment confirmation. Shipping is a flat $15 per order (US only).
Will I get tracking?
Yes. We email tracking as soon as your order ships.
Do you ship outside the US?
No, we currently ship within the United States only.
What is your return policy?
All sales are final. Because of the nature of research materials, we don’t accept returns or offer refunds. If your order arrives damaged, incorrect or incomplete, email team@volentem.com within 7 days of delivery with your order number and photos, and we’ll replace or refund the item.
What does “research use only” mean?
Our products are sold only for laboratory and research use. They are not for human or veterinary use and aren’t intended to diagnose, treat, cure or prevent any disease. You must be 21 or older to purchase.
How should products be stored?
Store lyophilized (powder) vials in a cool, dry place away from light; refrigerate for short-term storage and freeze for long-term storage. Once reconstituted, keep refrigerated.
How do I contact you?
Email team@volentem.com.
What if my package is lost in the mail?
Every order ships with tracking. If your package hasn’t arrived, email team@volentem.com within 7 days of the expected delivery date with your order number. We’ll open a trace with the carrier, and if the carrier confirms the package is lost, we’ll reship your order at no cost to you.